Complaints and feedback

Assessment, Academic Appeals, Misconduct and Misconduct Appeals

TAFE Queensland students may address concerns with their study. Below are the details of the policies and process for each area:

Assessment Policy is located on the TAFE Queensland Assessment page.

Academic Progression Policy is located on the TAFE Queensland Academic Progression page.

General Complaint or Feedback

If you are dissatisfied with a service, product, or decision made by TAFE Queensland Gold Coast, or would just like to provide some feedback, you can do so informally by talking it over with a member of staff. TAFE Queensland Gold Coast will attempt to solve the problem as quickly as possible.

Otherwise, there are a number of ways you can make a more formal complaint or provide feedback:

Online on this page feedback
In writing through written correspondence addressed to the Customer Service Manager,
P.O. Box PO Box 5547 GCMC QLD 9726
Via telephone on (07) 5581 8300; and
In person at any of our Customer Service Counters

For details of the TAFE Queensland Policy, process and response timeframes please see the TAFE Queensland Complaints and Feedback page.

TAFE Queensland Gold Coast asks that you be respectful when providing complaints/feedback, as it will be to you. If you behave in a rude or threatening way your behaviour may be addressed under an appropriate TAFE Queensland disciplinary process.

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