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Build stability for your business

Many say that the biggest challenge when operating a small business, is dealing with the only resource that can think for itself, the staff! Why is managing people such a difficult process for many business operators? Is it because every person is different, with different drivers and motivators? Is it because people feel emotion and can be easily affected by the actions of others. Despite the reason and the size of your business, the people within will continue to be the most important and challenging aspects of your operations.

This three week course is designed for small business operators and their managers who are tasked with developing the skills of individuals within the workplace. Learn what human resource management is, and why the people within an organisation are so important. As part of this course you will also learn how to effectively communicate and coach staff, thus building the foundation of your performance development programs for all staff. Ultimately a focus on the people will not only result in changes in performance but also a reduction in staff turnover.

As this course is designed for business owners and management, this course is excellent for professional development regardless if you are an employee or an employer.

To reach their full potential it is recommended that students also study Communication and Persuasion for Professionals.

Day 1 – Introduction to Human Resource Management (HRM)

  • The importance of HRM in small business
    • The basic functions
    • Foundation legislation
  • Outlining business expectations
    • How to write policies and procedures
    • Developing a code of operation

Day 2 – People Development

  • Importance of communication
    • Impersonal
    • Interpersonal
  • Effective staff coaching models
    • STAR and STAAR
  • Developing Performance Development Systems (PDS)
    • Performance Standards and KPIs
    • Using coaching models to conduct effective appraisals
    • Building Personal Development Plans (PDP)
  • Importance of reducing staff turnover

Day 3 – Recruitment, Selection and Induction

  • Understanding the Anti-Discrimination Act 1991 (QLD)
  • What is the recruitment process?
    • Job descriptions and person specifications
    • Writing position advertisements
  • What is the selection process?
    • Building a short list and conducting interviews
    • Importance of the job offer
  • What is the induction process?
    • Purpose of the induction

This short course is non-accredited therefore is not registered with the National Training Register. Course details

Student satisfaction

LOCATION/S

Gold Coast - Southport

Key dates and info

DURATION

Part time: 2 sessions / 1 day per week

Course details

COST

  • Full Fee $190

Cost details

07 5581 8300

No matter your question,
we are here to help!

How to enrol

Danielle De Vito-Mills

Complement your work experience with relevant marketing principles

Working full-time, I needed a flexible course that could fit into my busy schedule. I enrolled part-time into TAFE Queensland Gold Coast's Diploma of Marketing which proved to be the perfect balance for my restrictive lifestyle. I gained confidence in knowing that the valuable skills I have learnt in class can now be put into practice within my workplace.

Danielle De Vito-Mills
Diploma of Marketing

Thank you

A thank you to all our amazing students. We are so glad you enjoyed your time with TAFE Queensland Gold Coast.

Key dates

LOCATION START DATE WORKLOAD DELIVERY
Gold Coast - Southport 19 Aug 2017 Part time / 1 day per week Classroom

Location/s

Gold Coast - Southport
91-99 Scarborough Street
Southport QLD 4215

Resources required

Students need to present their Confirmation of Enrolment to the car park attendant each week to be eligible for discounted parking.

Timetable

Classes are held on:

  • Saturday 19 August - Saturday 26 August 2017 from 9.00am-2.00pm (2 sessions) at Southport, Level 1 (Ground Floor), Room 104

Please note - This course is offered once a week on a specific day each week. Throughout the year we vary the day that each delivery package may be offered to suit students’ needs and availability. Students are enrolling in a specific day for the duration of the course. Refer to the dates on your Confirmation of Enrolment.

Important Information

Course commencement is subject to minimum enrolment numbers.

Units

Disclaimer

Not all electives available at all campuses

What are my payment options?

No matter what your circumstances, TAFE Queensland Gold Coast has a payment option to suit you. If you are unsure of what's right for you, call us on 07 5581 8300. We're here to help.

$190

FULL FEE

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SUBSIDISED

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CONCESSION

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Full fee

This is the total cost of the course.

Got a question?

Enquire about your full fee study options

Subsidised

The Queensland Government will offset the cost of study for eligible students. You will still need to pay for a portion of your study costs. The amount above is what you will need to pay.

Concession

You are eligible for the concession price of a course if you are eligible for subsidised training, and are listed on an Australian Government Low Income Health Care Card or Pensioner Concession Card, if you are Aboriginal or Torres Strait Islander, you hold a Department of Veterans' Affairs Pensioner Concession Card, or if you have a disability.

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Additional Costs

There are no additional costs to study this course.

Outcome

NACC Introduction to Human Resources and People Management for Small Business


Danielle De Vito-Mills

Complement your work experience with relevant marketing principles

Working full-time, I needed a flexible course that could fit into my busy schedule. I enrolled part-time into TAFE Queensland Gold Coast's Diploma of Marketing which proved to be the perfect balance for my restrictive lifestyle. I gained confidence in knowing that the valuable skills I have learnt in class can now be put into practice within my workplace.

Danielle De Vito-Mills
Diploma of Marketing

Enrol now

You're ready if you have:

  • checked your important dates (under the course details tab)
  • checked you meet the entry requirements (under the course details tab)
  • checked your course costs and know which payment option is right for you
    (under the costs tab)
  • Read the student rules and refund policy
  • Created your Unique Student Identifier and can provide this code to TAFE Queensland

All done? Then you're ready to Enrol now

All done? Then head to the link below to complete your enrolment:
tafegoldcoast.edu.au/study-with-us/enrolment-fees/enrol

GOT A QUESTION?

Enquire about how to apply for this course

Note: All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolments.

Last updated on 3 May 2017

Talk to us

07 5581 8300

Student satisfaction

Study with TAFE Queensland Gold Coast and secure your opportunity to be a part of the Gold Coast 2018 Commonwealth Games. TAFE Queensland is the Training Partner for the Games providing students with the opportunity to take part in presentations, industry projects, Games related events and exclusive volunteering opportunities. Enrol Now!