Learn how to increase your personal and business success through better communication with people
In the digital age that we now live, the art of persuasive interpersonal communication has never been so important. Ever wondered how to better negotiate a pay rise, or be more confident in interviews? This is all down to your skills of communication. Why do some individuals excel in referral and repeat business? Your new internal and external customers (and your existing ones) crave your attention and want to feel like their needs are being addressed. How do you plan on doing this if you can’t identify your customers’ needs?
This workshop is for individuals who wish to become more effective communicators, and as a result increase their business success. It is also designed for business owners or managers who wish to hone their own skills or that of their staff in order to increase their businesses’ competitiveness. As a result, this course is excellent for professional development regardless of whether you are an employee or employer.
Day 1 – Communication Skills
- Personal zones
- DISC profiling (personalities)
- Impersonal and interpersonal communication
- Active listening
- Presenting to groups
Day 2 – Customer Service Excellence
- Target market and customer profiling
- Dealing with difficult customers (H.E.A.T.)
- Collecting customer feedback
- Quality management
- Customer management systems
Day 3 – Selling and Negotiation
- Sales (persuasion) process
- The P.O.W.E.R. of negotiation
This short course is non-accredited therefore is not registered with the National Training Register. Course details
Gold Coast - Southport
Part time: 2 sessions / 1 day per week
- Full Fee $190
07 5581 8300
No matter your question,
we are here to help!
Complement your work experience with relevant marketing principles
Working full-time, I needed a flexible course that could fit into my busy schedule. I enrolled part-time into TAFE Queensland Gold Coast's Diploma of Marketing which proved to be the perfect balance for my restrictive lifestyle. I gained confidence in knowing that the valuable skills I have learnt in class can now be put into practice within my workplace.
A thank you to all our amazing students. We are so glad you enjoyed your time with TAFE Queensland Gold Coast.