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Start your career in IT support

Kick start your career in information and communications technology (ICT) with this entry-level qualification from TAFE Queensland. This course allows you to specialise in a number of streams so you can seek employment in the role you want.

Qualified workers in the ICT industry have many options for employment and further education. Demand within the industry for ICT support technicians is expected to grow by as much as 50,000 new positions over the next five years.

You will learn a broad range of practical skills including how to create user documentation, run standard diagnostic tests and install and optimise operating system software. This course also offers the opportunity to access more specific streams in IT support, network administration and website technology.

Successfully completing this qualification will provide you with practical skills in ICT and a sound basis for further learning to continue. Course details

Industry endorsed

Student satisfaction

LOCATION/S

Gold Coast - Coomera

Key dates and info

DURATION

Part time: 12 months / 1 day per week

Course details

COST

  • Full Fee $1,920

Cost details

07 5581 8300

No matter your question,
we are here to help!

How to enrol

Richard Smith

Real world experience that encourages innovation

I have long been passionate about all things computers. As I have gotten older, my passion within the industry has shifted towards providing security consulting, largely due to the direction and confidence instilled within me when completing my Diploma of IT course. Now that I am at university I continue to stay in contact with my teachers who remain interested and by my side should I need to call upon them for their practical, real world experience.

Richard Smith
Diploma of Information Technology Networking

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This location is the quintessential home for the creators, innovators, entertainers and movie makers. This $26 million state-of-the-art facility offers the best possible creative learning experience in the region. State-of-the-art technologies such as sound recording and music rehearsal studios, digital video and editing suites and 3D motion capture and production control facilities.

Learn more about TAFE Queensland's Coomera Campus

Ben from SeaFM visits our Coomera campus and learns all about our amazing technology and courses on offer including Bachelor programs.

Thank you

A thank you to all our amazing students. We are so glad you enjoyed your time with TAFE Queensland Gold Coast.

Key dates

LOCATION START DATE WORKLOAD DELIVERY
Gold Coast - Coomera Part time / 1 day per week Classroom

Entry requirements

  • Students must be enrolled in high school, completing Year 10, 11 or 12.
  • Students must have their application endorsed by the School Careers Officer or equivalent.

Location/s

Gold Coast - Coomera
198 Foxwell Road
Coomera QLD 4209

Resources required

Students are required to bring pens, a notepad and a 8GB USB memory stick/flash drive to store and backup all class project files and learning resources.

Timetable

  • Classes are held over 12 months on Tuesday from 8.00am-4.00pm at Coomera.
  • In addition to the 6.5 hours a week spent in class, it is expected that you will allocate a minimum of 10 hours per week to independent self-directed learning activities.

Important Information

Course commencement is subject to minimum enrolment numbers.

Units

To achieve this qualification students must complete a total of 17 units, 6 core and 11 electives.

UNIT CODE DESCRIPTION TYPE STREAM
ICTWEB301 Create a simple markup language document Elective
BSBWHS304 Participate effectively in WHS communication and consultation processes Core c
BSBSUS401 Implement and monitor environmentally sustainable work practices Core
ICTICT302 Install and optimise operating system software Core
ICTICT303 Connect internal hardware components Elective
ICTSAS301 Run standard diagnostic tests Core
ICTSAS306 Maintain equipment and software Elective
ICTICT202 Work and communicate effectively in an ICT environment Core
ICTICT306 Migrate to new technology Elective
ICTNWK401 Install and manage a server Elective
ICTICT301 Create user documentation Core
ICTNWK301 Provide network systems administration Elective
ICTNWK302 Determine and action network problems Elective
ICTNWK303 Configure and administer a network operating system Elective
ICTNWK304 Administer network peripherals Elective
ICTNWK305 Install and manage network protocols Elective
ICTSAS307 Install, configure and secure a small office or home office network Elective

Disclaimer

Not all electives available at all campuses

What are my financial options?

No matter what your circumstances, TAFE Queensland Gold Coast has a financial option to suit you. If you are unsure of what's right for you, call us on 07 5581 8300. We're here to help.

$1,920

FULL FEE

Learn more

SUBSIDISED

Learn more

CONCESSION

Learn more

Full fee

This is the total cost of the course.

Got a question?

Enquire about your full fee study options

Subsidised

The Queensland Government will offset the cost of study for eligible students. You will still need to pay for a portion of your study costs. The amount above is what you will need to pay.

Concession

You are eligible for the concession price of a course if you are eligible for subsidised training, and are listed on an Australian Government Low Income Health Care Card or Pensioner Concession Card, if you are Aboriginal or Torres Strait Islander, you hold a Department of Veterans' Affairs Pensioner Concession Card, or if you have a disability.

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Additional Costs

There are no additional costs to study this course.

Outcome

This qualification provides the skills and knowledge for an individual to be competent in introductory Information and Communications Technology (ICT) 'technical' functions and is designed to support information technology activities in the workplace giving employers a degree of confidence in an individual's usefulness in the workplace as it builds on prerequisite knowledge and skills.  Successful completion of the Network Administration stream develops skills in the design administration and maintenance of the user environment for a computer network.

This course may provide for natural progression into the Diploma of Information Technology qualifications including Networking or Software.

Successful completion of this course will allow students to obtain 8 points towards their QCE.

Possible job titles include:

  • Call Centre Support Representative
  • Computer Operator
  • Help Desk Officer
  • Help Desk Technician
  • ICT Operations Support
  • ICT User Support
  • IT Technician
  • Maintenance Technician
  • PC Support
  • PC Support Specialist
  • Sales Support Technician
  • Support Technician
  • Technical Support
  • User Support Specialist

Job prospects

  • Help Desk Officer
  • ICT Technician
  • Network Support Officer

Richard Smith

Real world experience that encourages innovation

I have long been passionate about all things computers. As I have gotten older, my passion within the industry has shifted towards providing security consulting, largely due to the direction and confidence instilled within me when completing my Diploma of IT course. Now that I am at university I continue to stay in contact with my teachers who remain interested and by my side should I need to call upon them for their practical, real world experience.

Richard Smith
Diploma of Information Technology Networking

Enrol now

You're ready if you have:

  • checked your important dates (under the course details tab)
  • checked you meet the entry requirements (under the course details tab)
  • checked your course costs and know which payment option is right for you
    (under the costs tab)
  • Read the student rules and refund policy
  • Created your Unique Student Identifier and can provide this code to TAFE Queensland

All done? Then you're ready to Enrol now

All done? Then head to the link below to complete your enrolment:
tafegoldcoast.edu.au/study-with-us/enrolment-fees/enrol

Orientation

Orientation:  An Orientation session will be held in class on the first day.

GOT A QUESTION?

Enquire about how to apply for this course

Note: All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolments.

Last updated on 28 November 2017

Talk to us

07 5581 8300

Industry endorsed

Student satisfaction

Study with TAFE Queensland Gold Coast and secure your opportunity to be a part of the Gold Coast 2018 Commonwealth Games. TAFE Queensland is the Training Partner for the Games providing students with the opportunity to take part in presentations, industry projects, Games related events and exclusive volunteering opportunities. Enrol Now!