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Become an operational and management leader

Increase your hospitality skills and learn how to solve complex problems in a team environment. Take the next step in your career and get the skills you need to take on a management role in the hospitality industry.

Rising discretionary incomes, busier lifestyles and reduced leisure time are fuelling strong growth in the restaurant industry. The success of popular cooking shows and a developing foodie culture in Australia has also boosted the industry. These trends are expected to support continued growth in the hospitality industry over the next five years.

This course covers managerial skills including rostering, budgeting, marketing, and people management. You will also learn customer service skills in our training restaurants as well as how to operate a bar and prepare espresso coffee.

This qualification will improve your ability to lead and manage teams in the hospitality industry. You'll graduate with the skills required to work as a restaurant manager, sous chef, motel manager or gaming manager. Course details

Industry endorsed

University Pathways

Payment options

Student satisfaction

$5000 VET Student Loan available

LOCATION/S

Gold Coast - Southport

Key dates and info

DURATION

Blended: Certificate III - 6 months / Diploma - 12 months / 3 days per week

Course details

COST

  • Full Fee $3,685 - $8,528
  • Subsidised $1,301 - $4,815
  • Concession $1,003 - $4,244

Student Loan Available

07 5581 8300

No matter your question,
we are here to help!

How to enrol

Flexible and innovative study options

From a young age I wanted to follow a career path that would bring out the best in my creative self. Having multiple career paths to choose from whilst studying in a flexible learning environment was crucial in my decision to select TAFE Queensland Gold Coast as my preferred and only education provider.

Carrie-Lee Johnson
Certificate III in Media

Thank you

A thank you to all our amazing students. We are so glad you enjoyed your time with TAFE Queensland Gold Coast.

Key dates

LOCATION START DATE WORKLOAD DELIVERY
Gold Coast - Southport 29 Jan 2018 3 days per week Blended

Entry requirements

  • Minimum language, literacy and numeracy skills to completion of senior high school level or equivalent.
  • To access Higher Level Skills funding for this course the prospective student must meet all subsidy eligibility.
  • To access Certificate 3 Guarantee funding for this course the prospective student must meet all the subsidy eligibility
  • To access Fee Free Year 12 funding for the Certificate III in Hospitality the prospective student must provide evidence that they have graduated Year 12 in the last 12 months. Therefore, if you would like to enrol in the course using this funding, you will need to provide a copy of your Year 12 certificate and meet all other Certificate 3 Guarantee subsidy eligibility.
  •  Funding incentives apply to this course.  Speak to a Customer Service consultant on (07) 5581 8300 to confirm your eligibility.

VET Student Loan (VSL) - All applicants enrolling into this Diploma using the VET Student Loan option must provide a copy of their Year 12 certificate or an Australian Qualification Framework (AQF) Level 4 qualification or above issued in Australia.  Applicants that are not able to produce a copy of this document are required to complete the Basic Key Skills Builder (BKSB) test before enrolment.

Recognition of Prior Learning (RPL) 
If you feel that you already have the skills and knowledge from previous work experience relating to the Unit/s of Competency you are about to undertake, you can apply for RPL by contacting the RPL Coordinator at rplcoordinator.goldcoast@tafe.qld.edu.au.

Credit Transfer
TAFE Queensland will recognise the outcomes of training achieved from any Registered Training Organisation throughout Australia.  A qualification cannot be attained entirely through credit transfer.  

Location/s

Gold Coast - Southport
91-99 Scarborough Street
Southport QLD 4215

Resources required

There is a set uniform to be purchased.  A representative from our supplier Totally Workwear will be available at Orientation. At this time you will be sized and orders made with payment directly with our supplier. If you do not attend the Orientation day, you will be responsible for making your own arrangements directly with the supplier, Totally Workwear within seven days of the scheduled Orientation day.

Students will be required to purchase the following:

  • compulsory black business shirt with TAFE logo (from Totally Workwear).  Approximate cost is $48.00 per shirt.  The purchase of 2 shirts is recommended.
  • Black business style pants (male and female) (leggings and/or tights will not be accepted) or a black knee length business style skirt. These can be purchased from your preferred outlet or through our supplier Totally Workwear.
  • Black enclosed leather non-slip shoes.
  • It is recommended that students have access to a reliable internet connection to access TAFE Queensland's online systems, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for students to use at a number of TAFE Queensland locations.
  • Students are required to have a valid and appropriate email address. 
  • Please provide your own personal stationery.
  • Diploma students will require the following textbook: 'Management' 6th edition by Kris Cole.  This book can be obtained through most bookstores.

Timetable

  • Certificate III and Diploma units will be delivered in the first semester, Term 1 and Term 2.
  • Diploma units will continue into Semester 2, Term 3 and 4.
  • Certificate III students who do not wish to pathway to the Diploma may exit at the end of Semester 1.
  • The diploma qualification has duration of 12 months.
  • Both qualifications will be held on Monday 8.00am-3.00pm, Wednesday 9.30am-3.30pm and Friday 10.00am-3.15pm at Southport campus (first class Level 3, Room 307) and at the Hospitality Hub, 11 Nerang Street, Southport. Depending on the delivery schedule the timetable could cover days and/or evenings.  As such you will be provided with a timetable each term with your scheduled days with start and finish times listed.  Days and times may differ per term.
  • Students will attend theory and practical classes.
  • Classes will contain both international and domestic students.
  • Students will be required to complete a log book which consists of 36 shifts.
  • Compulsory work placement is scheduled outside timetabled hours.

Assessment methods and tools include: oral tasks (interview questions), written tasks (workbook, recognition of prior learning, tests, assignments, examinations), group work and discussions (case studies, role plays), project (workplace research project), and simulated or workplace performance (practical demonstration with observation checklists). Assessment results recognise student achievement against each competency.

Placement

Industry placement partners include:

  • The Star Gold Coast
  • Marriott Resort Surfers Paradise
  • Mantra Hotels
  • Mercure Hotels
  • Sheraton Grand Mirage Gold Coast
  • Palazzo Versace
  • QT Hotel
  • Club Southport

Important Information

Course commencement is subject to minimum enrolment numbers.

Confidentiality
As an enrolled student of TAFE Queensland, you may be required to attend practical work placements as part of your studies. During these placements, you may become familiar with information that is confidential to that workplace (for example financial or business affairs, personal affairs and family background of staff and clients, technical information, trade secrets, know-how, formulae, processes, ideas, and inventions). You must not divulge any confidential information that you become aware of during a placement. Breaches of confidentiality will be considered to be acts of behavioural misconduct and may result in disciplinary action.

Units

To successfully achieve the Certificate III students must complete 15 units of competency. Pathway upgrade to Diploma will be an additional 13 units.

Diploma students must complete 28 units consisting of 13 core and 15 electives.

Semester 1
UNIT CODE DESCRIPTION TYPE STREAM
SITHFAB016 Provide advice on food Elective Certificate III/Diploma
SITXCCS006 Provide service to customers Elective Certificate III/Diploma
SITHFAB014 Provide table service of food and beverage Elective Certificate III/Diploma
SITXFIN001 Process financial transactions Elective Certificate III/Diploma
SITHFAB003 Operate a bar Elective Certificate III/Diploma
SITHFAB002 Provide responsible service of alcohol Elective Certificate III/Diploma
SITHFAB005 Prepare and serve espresso coffee Elective Certificate III/Diploma
SITHFAB004 Prepare and serve non-alcoholic beverages Elective Certificate III/Diploma
SITXFSA001 Use hygienic practices for food safety Elective Certificate III/Diploma
SITHIND002 Source and use information on the hospitality industry Elective Certificate III/Diploma
SITHIND004 Work effectively in hospitality service Elective Certificate III/Diploma
SITXCOM002 Show social and cultural sensitivity Elective Certificate III/Diploma
SITXHRM001 Coach others in job skills Elective Certificate III/Diploma
SITXWHS001 Participate in safe work practices Elective Certificate III/Diploma
BSBWOR203 Work effectively with others Elective Certificate III/Diploma
Semester 2
UNIT CODE DESCRIPTION TYPE STREAM
SITXMGT001 Monitor work operations Core Diploma
SITXMGT002 Establish and conduct business relationships Core Diploma
BSBMGT517 Manage operational plan Core Diploma
SITXFIN004 Prepare and monitor budgets Core Diploma
SITXGLC001 Research and comply with regulatory requirements Core Diploma
SITXFIN003 Manage finances within a budget Core Diploma
SITXHRM002 Roster staff Core Diploma
SITXHRM003 Lead and manage people Core Diploma
BSBDIV501 Manage diversity in the workplace Core Diploma
SITXWHS003 Implement and monitor work health and safety practices Core Diploma
SITXCCS007 Enhance customer service experiences Core Diploma
SITXCCS008 Develop and manage quality customer service practices Core Diploma
SITXCOM005 Manage conflict Core Diploma

Disclaimer

Not all electives available at all campuses

  • To access the VET Student Loan Fee Schedule click here
  • Read here for further information about VET Student Loans.
  • VET Student Loans will not be approved for students who do not meet the eligibility requirements.
  • VET Student Loans give rise to a HELP debt that continues to be a debt due to the Commonwealth until it is repaid.

$3,685 - $8,528

FULL FEE

Student Loan Available

Learn more

$1,301 - $4,815

SUBSIDISED

Student Loan Available

Learn more

$1,003 - $4,244

CONCESSION

Student Loan Available

Learn more

Full fee

This is the total cost of the course.

Got a question?

Enquire about your full fee study options

VET Student Loans

IMPORTANT NOTICE: Prior to applying for a VET Student Loan, please ensure that you have read and understood the VET Student Loans Pre-Enrolment Information

VET Student Loans are an interest-free loan from the Australian Government that help students pay for their education and training.

TAFE Queensland receives the full loan amount for your course directly from the Government, and you repay your loan through the Australian taxation system once your income reaches a certain threshold.

You are eligible for a VET Student Loan if you:

You must demonstrate academic suitability by:

  • providing a copy of your Senior Secondary Certificate of Education (year 12 certificate); OR
  • providing evidence of successful completion of an Australian Qualifications Framework certificate IV or higher qualification (where the language of instruction is English), OR
  • are assessed as a minimum of Exit Level 3 in the Australian Core Skills Framework (ASCF) in both reading and numeracy

VET student loans will not be approved for students who do not meet the eligibility requirements. VET student loans gives rise to a HELP debt that continues to be a debt due to the Commonwealth until it is repaid.

Please note that all students enrolling in an accredited course are required to provide a Unique Student Identifier (USI).

More information about VET Student Loans.

 

Payment Plan

If you have difficulty paying the full cost of a course up front, or you are not eligible for VET Student Loan, you might be eligible for a payment plan. This will allow you to pay for your course in instalments, rather than one upfront payment at the time of enrolment.

Note: If you are accessing a VET Student Loan, and there is a difference between the loan cap amount and the total cost of your course (for example your loan cap amount is $10,000 and your course costs $11,000 - there is a $1,000 difference), you are required to pay the difference.

Subsidised

The Queensland Government will offset the cost of study for eligible students. You will still need to pay for a portion of your study costs. The amount above is what you will need to pay.

VET Student Loans

IMPORTANT NOTICE: Prior to applying for a VET Student Loan, please ensure that you have read and understood the VET Student Loans Pre-Enrolment Information

VET Student Loans are an interest-free loan from the Australian Government that help students pay for their education and training.

TAFE Queensland receives the full loan amount for your course directly from the Government, and you repay your loan through the Australian taxation system once your income reaches a certain threshold.

You are eligible for a VET Student Loan if you:

You must demonstrate academic suitability by:

  • providing a copy of your Senior Secondary Certificate of Education (year 12 certificate); OR
  • providing evidence of successful completion of an Australian Qualifications Framework certificate IV or higher qualification (where the language of instruction is English), OR
  • are assessed as a minimum of Exit Level 3 in the Australian Core Skills Framework (ASCF) in both reading and numeracy

VET student loans will not be approved for students who do not meet the eligibility requirements. VET student loans gives rise to a HELP debt that continues to be a debt due to the Commonwealth until it is repaid.

Please note that all students enrolling in an accredited course are required to provide a Unique Student Identifier (USI).

More information about VET Student Loans.

 

Higher Level Skills Subsidy

The Higher Level Skills Subsidy is a one-off subsidy that offsets the cost of an eligible Certificate IV or higher courses.

You're eligible for the Higher Level Skills Subsidy if you:

  • Are 15 years or older and no longer in school
  • Live in Queensland full time
  • Are an Australian or New Zealand citizen, permanent resident, or temporary resident with the necessary visa or work permits
  • And don't currently have (or are enrolled in) a certificate IV or higher level qualification.
  • Other restrictions or eligibility criteria may apply

Payment Plan

If you have difficulty paying the full cost of a course up front, or you are not eligible for VET Student Loan, you might be eligible for a payment plan. This will allow you to pay for your course in instalments, rather than one upfront payment at the time of enrolment.

Note: If you are accessing a VET Student Loan, and there is a difference between the loan cap amount and the total cost of your course (for example your loan cap amount is $10,000 and your course costs $11,000 - there is a $1,000 difference), you are required to pay the difference.

Concession

You are eligible for the concession price of a course if you are eligible for subsidised training, and are listed on an Australian Government Low Income Health Care Card or Pensioner Concession Card, if you are Aboriginal or Torres Strait Islander, you hold a Department of Veterans' Affairs Pensioner Concession Card, or if you have a disability.

VET Student Loans

IMPORTANT NOTICE: Prior to applying for a VET Student Loan, please ensure that you have read and understood the VET Student Loans Pre-Enrolment Information

VET Student Loans are an interest-free loan from the Australian Government that help students pay for their education and training.

TAFE Queensland receives the full loan amount for your course directly from the Government, and you repay your loan through the Australian taxation system once your income reaches a certain threshold.

You are eligible for a VET Student Loan if you:

You must demonstrate academic suitability by:

  • providing a copy of your Senior Secondary Certificate of Education (year 12 certificate); OR
  • providing evidence of successful completion of an Australian Qualifications Framework certificate IV or higher qualification (where the language of instruction is English), OR
  • are assessed as a minimum of Exit Level 3 in the Australian Core Skills Framework (ASCF) in both reading and numeracy

VET student loans will not be approved for students who do not meet the eligibility requirements. VET student loans gives rise to a HELP debt that continues to be a debt due to the Commonwealth until it is repaid.

Please note that all students enrolling in an accredited course are required to provide a Unique Student Identifier (USI).

More information about VET Student Loans.

 

Payment Plan

If you have difficulty paying the full cost of a course up front, or you are not eligible for VET Student Loan, you might be eligible for a payment plan. This will allow you to pay for your course in instalments, rather than one upfront payment at the time of enrolment.

Note: If you are accessing a VET Student Loan, and there is a difference between the loan cap amount and the total cost of your course (for example your loan cap amount is $10,000 and your course costs $11,000 - there is a $1,000 difference), you are required to pay the difference.

^ Show less

Payment options explained

No matter what your circumstances, TAFE Queensland Gold Coast has a payment option to suit you. If you are unsure of what's right for you, or just want someone to talk it over with, call us on 07 5581 8300. We're here to help.

Additional costs

There is an additional cost for a compulsory uniform (see Resources Required on the Course Details tab). You will also need to purchase a textbook.

Outcome

  • This qualification provides a pathway to work in various kitchen settings, such as restaurants, hotels, clubs, pubs, cafes, cafeterias, coffee shops and an exciting pathway to travel the world.
  • When you have finished your course, you will have gained the skills needed to enter the workforce, or you can choose to move on to further education with a competitive advantage.
  • After achieving SIT50416 Diploma of Hospitality Management individuals could progress their studies on to complete SIT60316 Advanced Diploma of Hospitality Management.‚Äč

As part of your course TAFE Queensland Gold Coast offers the opportunity of meeting with a Job Matching Officer who will assist you in resume writing, interview and presentation tips as well as job application preparation.  To get started, once enrolled, our Job Matching Officer will need your most current and detailed resume to review and to align your education and work experience with employers seeking job ready individuals. We look forward to working with you throughout your studies.

Contact details:
David Bott
p:  07 5581 8146
m: 0478 855 995
e:  david.bott@tafe.qld.edu.au

Study with TAFE Queensland Gold Coast and secure your opportunity to be a part of the Gold Coast 2018 Commonwealth Games. TAFE Queensland is the Training Partner for the Games providing students with the opportunity to take part in presentations, industry projects, Games related events and exclusive volunteering opportunities. Enrol Now!

Job prospects

  • Hospitality Manager
  • Banquet or Function Manager
  • Restaurant Owner
  • Gaming Manager
  • Kitchen Manager
  • Cafe Manager
  • Executive Chef
  • Food and Beverage Manager
  • Hotel Service Supervisor
  • Hotel/Motel Manager
  • Caravan Park Manager
  • Front Office Manager
  • Executive Housekeeper
  • Restaurant Manager
  • Area Manager
  • Club Manager
  • Executive Sous Chef
  • Motel Owner or Manager
  • Hotel/Motel Front Office Clerk

University pathways

A course with TAFE Queensland Gold Coast can be a great path to university. In many cases, you can save up to one year from your university qualification.

Read our University Pathways guide to learn all about it.

Flexible and innovative study options

From a young age I wanted to follow a career path that would bring out the best in my creative self. Having multiple career paths to choose from whilst studying in a flexible learning environment was crucial in my decision to select TAFE Queensland Gold Coast as my preferred and only education provider.

Carrie-Lee Johnson
Certificate III in Media

Enrol now

You're ready if you have:

  • checked your important dates (under the course details tab)
  • checked you meet the entry requirements (under the course details tab)
  • checked your course costs and know which payment option is right for you
    (under the costs tab)
  • Read the student rules and refund policy
  • Read the Pre-enrolment Information
  • Created your Unique Student Identifier and can provide this code to TAFE Queensland

All done? Then you're ready to Enrol now

All done? Then head to the link below to complete your enrolment:
tafegoldcoast.edu.au/study-with-us/enrolment-fees/enrol

Apply through QTAC

Making TAFE one of your top QTAC preferences is a great way to maximise your career choices and gain the hands-on skills you need to operate in the real world.

We offer hundreds of pathways to university, including dual awards, credit arrangements with some of the country's top universities, and options to increase your OP so you can gain entrance to the tertiary course of your dreams.

Recognition of prior learning

Recognition of prior learning

Fast-track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner.

More about RPL

More info:
http://tafegoldcoast.edu.au/study-with-us/career-changers-jobseeker/recognition-prior-learning

Orientation

Registration will begin at 8.30am for a 9.00am start and will conclude at 2.00pm on Tuesday 23 January 2018 at Southport on Level 1 (Ground Floor), Rooms 105/106

GOT A QUESTION?

Enquire about how to apply for this course

Note: All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolments.

Last updated on 15 December 2017

Talk to us

07 5581 8300

Industry endorsed

University Pathways

Payment options

Student satisfaction

$5000 VET Student Loan available

Study with TAFE Queensland Gold Coast and secure your opportunity to be a part of the Gold Coast 2018 Commonwealth Games. TAFE Queensland is the Training Partner for the Games providing students with the opportunity to take part in presentations, industry projects, Games related events and exclusive volunteering opportunities. Enrol Now!